MitoBites (operated by Algorisma – FZCO) respects your privacy. This policy explains what we collect, why, and the control you have over it.
1.Who we are
The data controller is Algorisma – FZCO (IFZA Trade Licence No. 32189), Dubai Silicon Oasis, United Arab Emirates, operating the MitoBites brand and mitobites.com (the Site). Contact: support@mitobites.com.
2.What we collect
| Data | When | Why |
|---|---|---|
| Name, email, phone | Reservation, contact form, newsletter sign-up | To respond, fulfil reservations, send updates you asked for |
| Reservation / order details | When you place a reservation | To manage and fulfil it |
| Payment details | At checkout | Handled directly by our payment processor — we never see or store full card numbers |
| Device & usage data (cookies, IP, pages viewed) | Browsing the Site | Security, analytics, and improving the experience |
3.How we use it
- To fulfil your reservation and communicate about it.
- To reply to your enquiries.
- To send marketing emails only if you opted in — you can unsubscribe any time.
- To operate, secure, and improve the Site.
- To meet legal and regulatory obligations.
4.Who we share it with
We share personal data only with service providers who help us operate — our e-commerce platform (Shopify), payment processors, email and shipping providers — and only as needed to deliver the service. We may disclose data where required by law. We do not sell your personal data to anyone.
5.Cookies
The Site uses essential cookies (to function) and, with your consent, analytics cookies. You can control cookies through your browser settings and our cookie banner. Declining non-essential cookies will not stop you using the Site.
6.Data retention
We keep personal data only as long as needed for the purpose collected or as required by law (e.g. tax and accounting records). Reservation and contact records are retained for the duration of our relationship and a reasonable period afterwards, then deleted or anonymised.
7.Your rights
Subject to applicable law (including the UAE Personal Data Protection Law and, where relevant, the GDPR), you may request to access, correct, delete, or port your data, object to or restrict processing, and withdraw consent at any time. To exercise any right, email support@mitobites.com; we respond within 30 days.
8.International transfers & security
Your data may be processed on servers outside the UAE by our providers under appropriate safeguards. We apply industry-standard technical and organisational measures to protect it, though no method of transmission is 100% secure.
9.Children
The Site and our products are intended for adults (18+). We do not knowingly collect data from children.
10.Changes & contact
We may update this policy; material changes will be posted here with a new effective date. Questions or requests: support@mitobites.com.